Your residents get a concierge. Your building gets the credit.

A concierge your community provides, so the people who live here feel known and the people who work here get their day back.

My grandmother was happiest with a full table, watching everybody eat, talk and laugh. What people remembered about her house wasn’t the house. It was how she made them feel when they walked in.

That’s what I believe a luxury apartment community should feel like. Not just the finishes or the amenities. The feeling that somebody here knows you.

We bring that feeling to your community. We come in as your concierge, we work alongside your team, and your residents come to know one familiar face who remembers how they like things and makes life here a little easier every single week.

What your residents will feel

She’s been traveling all week. When she opens her door, there’s milk in the refrigerator, fruit on the counter, and she doesn’t have to go back out.

His parents are visiting for the weekend. Dinner is booked at a place his dad will actually enjoy, and nobody had to spend an evening searching for it.

It’s her birthday. Something thoughtful is waiting for her, and she never had to remind anyone.

It’s a new resident’s first night. The boxes are still taped shut, but dinner is handled and there’s a note with the names and numbers they’ll need to settle in.

These are small things. They’re also the things people tell their friends about.

What your team will feel

Right now, your leasing office is the place residents bring everything: the dry cleaning question, the dog groomer question, the “can you help me surprise my wife” question. Your team says yes because they care, and meanwhile the work they were hired to do waits.

Those requests come to us now. Your team gets back to leasing, and your residents still get a yes.

When renewal season comes, the people deciding whether to stay are thinking about how it feels to live here. When they write a review, they write about how they were treated. A newer building down the road can match your countertops. It can’t match being known.

How we work with you

We learn your building first

Before we meet a single resident, we sit down with your team. How the building runs, who runs it, and what you already do well. We’re joining your house, not rearranging it.

We get to know your residents

One face, one name, and a real conversation. What they love, what wears them out, who’s in their family, and yes, the dog’s name too.

We take care of it

A resident asks once and we handle the rest: the calls, the vendors, the follow-up. All they see is that it’s done, and done right.

We remember

Tell us once how you take your coffee or that your little one is allergic to peanuts, and we won’t ask you again. Not this year, and not next year either.

We keep you close

You’ll always know what we handled, what your residents asked for most, and anything we noticed that could make your community feel even more like home.

Who we work with

Ownership groups
Property management companies
Community managers
Developers

Who we care for

Your residents
Their families
Their guests

Part of your community, under your name

We are the concierge your community offers, and everything we do carries your community’s name. Your team keeps running the property, and we take care of the people who live in it. We don’t lease, we don’t manage the property, and we never come between you and your residents.

Let’s sit down and talk

Tell me about your building and the people who call it home: what they love about living there, what they wish it had, and what your team is carrying that it shouldn’t have to. I’ll listen, and I’ll tell you honestly whether Thime is the right fit for your community.

Begin a conversation

Dawn McCall, Founder, Thime Concierge Solutions

People · Places · A more thoughtful way forward